Privacy policy

Privacy Policy for Fair2Face Skincare E-commerce

Introduction

Welcome to Fair2Face! Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website, use our services, or make a purchase from us. By accessing or using our services, you agree to this Privacy Policy.

Information We Collect

 

Personal Information

When you visit, use our services, or make a purchase, we may collect the following types of personal information:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card details, billing address, and payment method information.
  • Account Information: Username, password, and other information related to your account.
  • Order Information: Products purchased, order date, and order status.
  • Usage Information: Information on how you interact with our website, including IP address, browser type, referral/exit pages, and the date and time of your visit.
  • Communication Information: Messages, feedback, and other information you provide when communicating with us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website and services. This includes:

  • Cookies: Small data files stored on your device to help us improve your experience.
  • Web Beacons: Electronic images that help us understand how you navigate our website.

How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Improve Our Services: Process your transactions, fulfil your orders, and provide customer support.
  • To Communicate with You: Send you updates, newsletters, and promotional materials.
  • To Personalise Your Experience: Customize the content and advertisements you see based on your preferences.
  • To Analyse and Improve Our Website: Monitor and analyse usage patterns to improve our website’s performance and functionality.
  • To Comply with Legal Obligations: Meet regulatory and legal requirements.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping companies, and marketing platforms.
  • Legal Obligations: Authorities or other entities when required by law or to protect our rights and interests.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

Security

We take appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and other industry-standard practices.

Your Choices

You have the right to:

  • Access and Update: Access and update your personal information through your account settings.
  • Opt-Out: Opt-out of receiving promotional communications by following the unsubscribe instructions in the emails we send.
  • Delete: Request the deletion of your personal information, subject to legal and contractual obligations.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Fair2Face Customer Support Email: info@fair2face.co.uk